For what its worth, NMCI has released the results of the most recent "customer satisfaction" survey conducted first quarter 2005. The survey was conducted from February 28th to March 29th and was sent to 25% of the deployed users. We shall see if details of the survey are forthcoming.
Previous surveys have been shrouded in mystery with EDS refusing to release details including what questions were actually asked.
EDS reports that the latest results show that overall customer satisfaction was at 73.6% which is up from the previous survey results at just over 72%. Further breaking down the results, EDS says users are happy with EDS personnel (86%) and not so happy with "the processes to make changes to the IT environment" (56% satisfied).
We could find no further details about which "processes" they are talking about. One is also left to wonder (much as last time survey results were released) exactly what questions were asked and how many surveys were actually returned to be counted. The usual gouge at Federal Computer Week, Government Executive and Navy/Federal Times sheds no light on the subject either.
Apparently Marine Corps customers were left out of previous surveys. Joining in this survey, only 69.1% of Marines were satisfied with NMCI. Not a glowing recommendation. Then again, we don't even have a clue as to what "satisfied" actually means in this context.
